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FAQ – Frequently Asked Questions
At Licht-Kraus, you receive personalized advice directly on-site, combined with over 30 years of experience in the lighting and retail sector. We offer high-quality products and services, provide ongoing support even after your purchase, and, as a regional company, are always available. Consultations take place in a relaxed atmosphere – and we're happy to offer you a coffee or a glass of sparkling wine upon request.
Yes. Simply send us a message and we'll get back to you via WhatsApp, Microsoft Teams, or video call. This way, we can easily discuss plans, photos, or requests digitally.
If an item is in stock, it is usually available immediately from our 600-square-meter warehouse. If the item is not in stock, the typical delivery time is approximately one to two weeks. Should any delays occur due to system errors, manufacturer shortages, or missing parts, we will, of course, inform you. For international shipments, delivery times may vary depending on the country.
It is generally recommended that light fixtures be installed by an electrician or qualified professional. For safety reasons, since electricity is not visible, we strongly advise professional installation. While not legally required, it is highly recommended to have them installed by qualified personnel.
No appointment is necessary for a general lighting consultation in our store. However, a quick call beforehand is helpful so we can allocate sufficient time for you. For lighting design, for example for new construction, renovations, or larger projects, please contact us in advance so we can reserve a suitable appointment and the right lighting designer for you.
Licht-Kraus GmbH, based in Sasbach, is a specialist retailer for indoor and outdoor lighting and lighting technology. We serve both private and commercial clients, offering personal consultations, professional lighting design, and high-quality products from renowned manufacturers.
Licht-Kraus GmbH
Mättich 25
77800 Sasbach
Telephone: 07841/27447
Email: Info@licht-kraus.de
We ship your order from stock as soon as possible. Shipping is handled by reliable parcel or freight services; international shipments may take longer. We will proactively inform you if any part is missing or if there are any delays. We offer a straightforward return process: If you are not satisfied with your purchase or wish to return a product, please contact us – we will discuss the return, any associated costs, and return shipping with you. For complete details, please refer to our shipping and returns policy at https://licht-kraus.de/policies/shipping-policy














